We want everyone who comes to us for support, donors, our suppliers, our staff and our volunteers to feel confident about how any personal details they share will be looked after and used.
This policy provides information about what information is collected, how it is used and how we take care of it.
We will collect, store and use any information you provide in accordance with the Data Protection Act 2018 and UK General Data Protection Guidelines (GDPR). We will try to keep the data as accurate and up to date as possible and will not keep it longer than necessary. In some instances the law sets the length of time information has to be kept, but in most cases Bexley Mental Health Hub, Bromley Mental Health Hub and Greenwich Mental Health Hub will use its discretion to make sure we do not keep records for longer than necessary.
This website does not currently collect or store any personal data about you or the pages you visit whilst using this site.
The privacy of our website visitors is important to us so we do not track any individual visitors. As a visitor to the Mental Health Hubs website:
We are committed to complying with The Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR) on our website and on our website analytics.
We use cookie-free analytics to collect some anonymous usage data for statistical purposes. The goal is to track overall trends in our website traffic, it is not to track individual visitors. All the data is in aggregate only. No personal data is collected.
The anonymised data collected includes: referral sources, pages visited, visit duration, information from the devices (device type, operating system, country and browser) used during the visit and more.
The only cookies collected are essential, namely: session cookies and load-balancing cookies, both of which are exempt from having to gain explicit user consent. See the Information Commissioner's Office (ICO) website for more information.
Changed Under the Data Protection Act 2018, Personal Data is defined as data that identifies a living person and/or includes any expression of opinion about that person. We will not collect any personal data from you via this website.
Certain data is classified as Special Category Data. For example, race, ethnic background, political opinion, religious beliefs, trade union membership, genetics, biometrics (where used for identification), health, sex life or orientation. This is because they are considered to be especially sensitive. We will not collect any of this data from you.
This website does not store or share any data with other organisations at this time, and our privacy policy will be amended to reflect this should this change in the future. We will share information with other organisations only where we have informed you we will do so (for example with partner organisation), where we are legally obliged to do so (such as HMRC), or where we have gained your consent to do so.
GDPR requires us to have a legal basis for holding your data which we need to communicate to you. For special category data we also have to meet one of a number of special conditions. There is a separate privacy notice for each of our services and each area of activity that sets out which apply to your data. These can be found on the relevant section of our website.
Keeping your personal information safe is very important to us. We have implemented appropriate physical, technical and organisational measures to protect the information we hold from improper access, use, alteration, destruction and loss.
You have a right, under the Data Protection Act, to request a copy of the information that is held about you. This is known as a subject access request.
Subject Access Requests must be made in writing (email requests are acceptable) and there may be a fee involved. We are required to provide the information within one month, unless it is particularly complicated or we receive a number of requests from you, in which case we can extend the time by a further two months.
Third party requests, i.e. from insurers or solicitors, must be accompanied by a consent form signed within the last 6 months.
You have a right to ask us to correct any information we hold about you, which you believe is incorrect.
You have the right to be asked to be forgotten, which means any data we hold on you must be anonymised so that it can no longer be identified as yours. However doing this will mean that we are unable to provide a service to you and if you would like a service from us in the future, we will not be able to access your historic records.
This section of the policy explains how we secure and use data relating to the website, what information www.mentalhealthhubs.org.uk (referred to as ‘this website’) collects and how the organisation, Bexley Mental Health Hubs, Bromley Mental Health Hubs, and Greenwich Mental Health Hubs – a partnership between South East London Mind, Oxleas NHS Foundation Trust, Mind in Bexley and Bridge Support (referred to as ‘we’, ‘us’ and ‘our’) uses that information.
We can personally identify you if send us an email via the emails on our website. This information will only be anything you include in your email alongside the email address you are sending the correspondence from.
If you would like to know more, or have any concerns about how your information is being processed, or would like to make a subject access request, please contact:
Data ControllerOxleas NHS Foundation TrustPinewood House, Pinewood Place, Dartford, Kent, DA2 7WGTel: 01322 625700
If at any time you think there is a problem with the way that we are handling your data you have a right to complain to us through our normal complaints procedure, details of which can be found on Oxleas NHS Foundation Trust's website or by email to This email address is being protected from spambots. You need JavaScript enabled to view it..
You may also contact the Information Commissions Office directly at www.ico.org.uk.